Q: How do I report a pot hole in the street?
A: Contact the Public Works Department at 220-6140. We will need the location of the pot hole to dispatch personnel. Please give your name and number for a returned call. You can also submit the information via CITY 411 - text or app for iPhone and Android. |
Q: How do I set up trash services?
A: Contact the Public Works Department at 220-6140 and provide the following information:
- Name
- Address
- Phone number
- Location of trashcan
Residents must provide their own trash container/s within a 96 gallon limit. Trash days are once a week according to address so please call office for designated days. Containers can be placed curbside or rear/side yard for pick up. |
Q: How do I get a marriage license?
A: The Clerk of Circuit Court Office, (757) 564-2242, located at the Williamsburg-James City Courthouse is responsible for issuing marrage licenses. |
Q: How do I find information regarding vacations and area attractions?
A: Visit Williamsburg is a comprehensive website with information on area hotels, bed and breakfasts, tickets, attactions, vacation packages, restaurants, shopping and golf.
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Q: How do I determine if I am a City of Williamsburg Resident?
A: The Williamsburg mailing address contains 3 localities: Williamsburg City Limits, James City County & York County. Check the Williamsburg Street Listing to determine if you reside in the City. If there are questions regarding the crossings of James City County , York County , and the City of Williamsburg , please contact one of our departments and we will assist you in determining your locality. |
Q: What are the City's business hours?
A: The City's business hours are 8:00 a.m. to 4:30 p.m. Monday - Friday excluding holidays. City offices will be closed for the following holidays:
- New Year's Day (January 1)
- Lee/Jackson/King Day (third Monday in January)
- President's Day (third Monday in February)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Veterans' Day (November 11)
- Thanksgiving (fourth Thursday in November)
- Day after Thanksgiving
- Christmas Eve (December 24)
- Christmas (December 25).
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Q: How do I contact the City after hours?
A: Contact 911 for Police and Fire emergencies. Contact (757) 220-6196 for Water & Sewer emergencies. Contact (757) 220-2331 for Police non-emergencies. For other non-emergency information and requests, use our Staff Directory. A drop box for payments is available at the main entrance to the Municipal Building to the left of the door.
The City's business hours are 8:00 a.m. to 4:30 p.m. Monday - Friday excluding holidays. |
Q: How do I get directions to the City buildings and parks?
A: Check out the directions page listed on the top of each web page. |
Q: How do I find a cultural event in the greater Williamsburg area?
A:
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Q: How do I apply for a grant for arts funding?
A:
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Q: How do I obtain information about the Williamsburg Community Building at 401 Boundary Street?
A:
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Q: How do I register my vehicle with the City of Williamsburg?
A: Purchase Virginia plates, update your drivers license and purchase new vehicle registration at Virginia Department of Motor Vehicles. The Williamsburg office is located at 952 Capitol Landing Road, 1-800-435-5137. Bring your current Virginia vehicle registration with new City of Williamsburg address to the Commissioner of Revenue's Office located in the Municipal Building at 401 Lafayette Street to register your vehicle. Failure to sign and return a Certification of Tangible Personal Property application will result in a non file fee. Vehicles must be inspected and display the inspection sticker. Inspections may be done at service stations or garages displaying signs for State Inspections Services. |
Q: How do I obtain a Business License?
A: Determine if you live within the City limits with our street listing. A Williamsburg mailing address does not necessarily mean the business is within the City limits. Fill out the appropriate applications and contact the Commissioner of Revenue's Office for additional information at (757) 220-6150. |
Q: When are my bills due?
A:
| Real Estate Taxes |
Twice a year. The City real estate taxes are based upon a fiscal year, July to July. First half taxes are due December 1st with a grace period until December 5th, and 2nd half taxes are due June 1st with a grace period until June 5th. Penalty and interest are imposed after the December 5th and June 5th grace periods. |
| Personal Property Taxes |
Once a year. The City personal property taxes are based upon a calendar year, January through December. Taxes are due December 1st with a grace period until December 5 th. Penalty and interest are imposed after the December 5 th grace period. Once a year. The City personal property taxes are based upon a calendar year, January through December. Taxes are due December 1st with a grace period until December 5 th. Penalty and interest are imposed after the December 5 th grace period. |
| Water Bills (Business) |
Businesses are billed monthly with the bill due the last day of the month they are sent out. |
| Water Bills (Residential) |
Residential accounts are billed quarterly with the bills sent out on the 5th of the month and due the 5th of the next month. |
| Room, Meal and Lodging Taxes |
Due the 20th of the month following the month they are collected (January collections are due by February 20th). | |
Q: How do I pay my bills to the City?
A: The Finance Department, (757) 220-6180, is open from 8:00 a.m. to 4:30 p.m., Monday-Friday, excluding holidays. A drop box is available at the front entrance to the Municipal Building to the left of the door. The City accepts cash, check, Visa, MasterCard and American Express. Credit cards are not accepted for taxes (including Personal Property, Real Estate, Business Licenses, and Room/Meal taxes). Payment may be made by mail to the Finance Department, 401 Lafayette Street, Williamsburg, VA 23185. Credit card payments will be accepted over the phone at (757) 220-6180 during normal business hours. You can also pay parking tickets, water bills, personal property taxes, and real estate taxes online at the e-Government web site with Visa or MasterCard or Quick Check (online check) . A credit card convenience fee is charged for this service. No convenience fee is charged for Quick Checks. |
Q: How do I sign up for Automatic Water Bill Payment?
A: You can have your water bill payment automatically deducted from your account. To receive detailed information and/or sign up for automatic payment, complete the Automatic Water Bill Payment application (PDF) or contact the Water Department at (757)220-6188. |
Q: How do I obtain a Parking by Permit Decal?
A: Permits available only to designated residents on Parking by Permit Only streets. Detailed information can be found in our Parking by Permit Only Decal brochure or at the Finance Department, (757)220-6180. |
Q: How do I obtain a dog license and what is the cost?
A: The Finance Department, (757) 220-6180, needs to see a copy of the dog’s current rabies vaccination report. The cost is $5.00 if the pet has been neutered or spayed, and $10.00 if not. An application (PDF) is available on the Finance Department website. |
Q: How do I report suspected child abuse or elder abuse?
A: During normal work hours ( 8:00 AM – 4:30 PM , Monday - Friday) you may report abuse by calling our main number (757) 220-6161 and asking to speak with a social worker regarding suspected abuse.
After hours or on the weekends you may call the state abuse hotlines:
Child Abuse Hotline – 1-800-552-7096
Adult Abuse Hotline – 1-800-832-3852
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Q: How do I apply for Social Security Benefits and/or Medicare?
A: To apply for Social Security Benefits and/or Medicare, an individual must go through the Social Security Administration office located in Newport News , VA :
11706 Jefferson Avenue
Newport News , VA 23606
1-800-772-1213
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