City of Williamsburg, Virginia

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Citizen Survey

View the 2006 Survey Results (PDF)

Dear Citizen of Williamsburg:

We invite you to participate in the City of Williamsburg's 2007 Annual Citizen Survey. The City of Williamsburg staff needs your help in evaluating the quality and effectiveness of city public services.  Your response is important to us.

Regardless of how long you have lived in Williamsburg, please take a few minutes to complete this short survey .

Thank you for your help with this evaluation.  Feel free to call me, or Assistant City Manager Jodi Miller, at (757) 220-6100 if you have questions about the survey.

Sincerely,
Jackson C. Tuttle, II
City Manager

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Name : (optional)
Email : (optional)
Address : (optional)
Gender: --Gender-- Male Female	Age: --Age-- Under 20 20-39 40-59 60 & up
Yes, I'm a resident of the City Limits of Williamsburg?
I have NOT received or completed this survey by mail.
Years you have lived within city limits:
Number of persons in your household:

1. How do you rate the quality of the following city services?
**Police (uniform patrol, investigations, 911 communications, crime prevention): --Select One-- Outstanding Very Good Good Poor Unacceptable
**Fire (fire prevention & suppression, emergency medical service, emergency services): --Select One-- Outstanding Very Good Good Poor Unacceptable
**Public Works (streets, signals & signs, refuse & recycling, landscaping, leaf collection, mosquito control, snow removal, cemetery): --Select One-- Outstanding Very Good Good Poor Unacceptable
**Public Utilities (water treatment & distribution, sanitary sewer): --Select One-- Outstanding Very Good Good Poor Unacceptable
**Parks and Recreation (park & ball field maintenance, athletic & leisure activities): --Select One-- Outstanding Very Good Good Poor Unacceptable
**Human Services (assistance & services for youth, elderly, & families): --Select One-- Outstanding Very Good Good Poor Unacceptable
**Finance (property assessment, tax billing & collection, water billing & collection): --Select One-- Outstanding Very Good Good Poor Unacceptable
**Planning (comprehensive planning, zoning enforcement, site plan & architectural review, building inspection): --Select One-- Outstanding Very Good Good Poor Unacceptable
2. Overall, how do you rate the quality of services the City of Williamsburg provides? --Select One-- Outstanding Very Good Good Poor Unacceptable
3. With which department, office, or service have you had direct contact in the last 12 months? You may check more than one box.
City Manager's Office Building Inspection Cedar Grove Cemetery Finance Fire Planning Commissioner of Revenue Parks and Recreation Police Human Services Street/Landscape Division Water/Sewer Division
4. Pick and rate one department with which you have had the most direct contact.
**Rate the --Select Department -- City Manager's Office Building Inspection Cedar Grove Cemetery Commissioner of Revenue Finance Fire Parks & Recreation Planning Police Human Services Street/Landscape Division Water Sewer Division Department on its responsiveness to your concerns/problems. --Select One-- Outstanding Very Good Good Poor Unacceptable
**Rate that department's personnel in terms of qualifications to perform duties --Select One-- Outstanding Very Good Good Poor Unacceptable
**Rate the courtesy with which that department's personnel treated you. --Select One-- Outstanding Very Good Good Poor Unacceptable
**Rate your level of satisfaction with the outcome of your dealings with that department. --Select One-- Outstanding Very Good Good Poor Unacceptable
5. The City's Vision Statement calls for Williamsburg to become progressively safer, more beautiful, and more livable. On a scale of 1 to 10, how would you rate our city?
--Safety-- 1 Very Unsafe 2 3 4 5 6 7 8 9 10 Very Safe --Beauty -- 1 Very Unattractive 2 3 4 5 6 7 8 9 10 Very Beautiful --Livable -- 1 Very Unlivable 2 3 4 5 6 7 8 9 10 Very Livable
6. Overall, how would you rate the value of services you receive? (Do you get your money's worth from city government?) --Select One-- Outstanding Very Good Good Poor Unacceptable
7. Overall, how easy is it to do business with the City of Williamsburg? --Select One-- Very Easy Easy Neither hard nor easy Hard Very Hard
8. Overall, how good is the City at keeping you informed of matters affecting you? --Select One-- Outstanding Very Good Good Poor Unacceptable
9. Of the city's methods of communicating with the general public, rank the following from 1 (most) to 4 (least) according to how useful each is to you.
Quarterly Newsletter Internet Web Site	- 1 2 3 4 - 1 2 3 4	Channel 48 Newspaper	- 1 2 3 4 - 1 2 3 4
10. What one City service are you most pleased with? Why?
11. What is one thing we could do to improve your level of satisfaction with City services?

Thank you!
Questions? Call 220-6100.

401 Lafayette Street, Williamsburg, Virginia 23185-3617
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