To report an issue to the City using CITY411, follow these steps:
- Create a new text message from your mobile phone. The number that the text message should go to is 86677. Users can add this number to their address book as CITY411 for future use.
- In the body of the text message, type CITY411, followed by a space and then the message you would like to send to the City. Please Note: CITY411 must be in all caps. For example, to report that your scheduled trash pickup was missed this morning you type the following in the body of the text message (ignore the quotation marks): "CITY411 My trash was not picked up this morning. I live at 401 Lafayette St." (Please Note: CITY411 must be in all caps.) Send the message to 86677 and the City will be notified of your issue, and your request will be routed to the appropriate department. If needed, we will follow up with you after your issue has been resolved or if we need more information from you.
- You will receive an automated reply from the City letting you know that the City has received your message.
*Standard text messaging rates may apply depending on your mobile phone plan. Contact your mobile phone carrier with any questions.
*To stop receiving text messages from the City, text STOP CITY411 to 86677