Heads Up

The Williamsburg Emergency Communication's 911 Center has implemented a program along with "File of Life" to provide emergency responders added information to assist in their aid to residents. This program has been labeled "Heads-Up" to indicate by computer an alert to the 911 operators that additional information has been documented by a city resident for release to the emergency responder.

The program's goal is to provide the highest degree of emergency care to our residents. The program is targeted toward residents with special physical needs. It can also be an identifier of individuals who are mentally impaired and require supervision or special assistance in an emergency. This information will assist in providing the care specific to the needs of an individual.

Complete the Heads-Up Form

If you are in need of this program for yourself or a family member in your home, please take a few minutes to complete the Heads-Up form (PDF).

A form should be completed for each family member with a special need.

Mail the completed form to:
"Heads-up" Program
Williamsburg Human Services
401 Lafayette Street
Williamsburg, VA 23185

Update Information

If information changes for an individual in the program, it is important to update the changes so that it is we can be sure to have accurate information should there be an emergency.


If you have any questions or need additional forms, please contact the Williamsburg Police Department at 757-220-2331 or contact Officer Herb Williams.

  1. Community Engagement Unit

    Fax: (757) 259-7204
    Emergency Phone: 911

    TDD: (757) 890-3621