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Phone: (757)220-2331
Emergency: 911

Heads Up Programs

The Williamsburg Emergency Communication's 911 Center has implemented a program along with the "File of Life" Program to provide emergency responders added information to assist in their aid to residents. This program has been labeled "Heads-Up" to indicate by computer an alert to the 911 operators that additional information has been documented by a city resident for release to the emergency responder.

The program's goal is to provide the highest degree of emergency care to our residents. The program is targeted toward residents with special physical needs. The program can also be an identifier of individuals who are mentally impaired and require supervision or special assistance in an emergency. This information may ensure the highest standard of care provided by an emergency responder for a loved one.

If you are in need of this program for yourself or a family member in your home, please take a few minutes to complete the Heads-Up form (PDF).
A form should be completed for each family member with a special need.

Mail the completed form to:
"Heads-up" Program
Williamsburg Human Services 
401 Lafayette Street
Williamsburg, Virginia 23185

If needed, an available emergency employee will complete the form for you. Updates and changes should be reported to the Williamsburg Police Department as soon as possible to ensure accuracy. If you should have any questions or need additional forms, please contact the Williamsburg Police Department at 220-2331 or contact Senior Police Officer Aundrea Holiday at (757) 259-7212 or email at aholiday@williamsburgva.gov .



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