Complaint or Compliment

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Complaint or Compliment

 

The Williamsburg Police Department is dedicated to providing excellent police services to those living in the community and visiting for the first time.  We appreciate when a citizen takes the time to recognize the efforts of one of our staff members.  We also understand that there may be times when we did not live up to those expectations.  We make every effort to investigate all complaints made about any member of the Williamsburg Police Department. 

If you have a compliment or complaint you can email police@williamsburgva.gov for further instructions or see below.  If you wish to be contacted please include your name and contact information.  

How to make a Compliment or Complaint:

  1. If you wish to make a compliment or complaint about the actions of a Williamsburg Police Officer, civilian employee, or about any aspect of the Williamsburg Police Department operations please:
    • Come to the Police Department, 425 Armistead Ave and tell any employee that you wish to make a complaint or complement or;
    • Call the police Department at 757-220-2331 and tell the person answering the phone that you want to make a complaint or compliment or;
    • Write your compliment or complaint out and mail it to:

                  Chief of Police
                  Williamsburg Police Department
                  425 Armistead Ave
                  Williamsburg Va. 23185

  2. If you wish to report a complaint, a Williamsburg Police Supervisor will assist you in filling out the Compliment-Complaint form. This form asks you to identify yourself and give specific details of your complaint.
  3. Your complaint will be investigated. You may be contacted and asked additional questions about your complaint.
  4. You will be contacted to advised that your complaint has been received and an investigation is being conducted.
  5. You will be notified of the status of your complaint after 15 days if the investigation has not been completed.
  6. When your complaint has been investigated, the Chief of Police will review the investigation and contact you (orally or in writing) explaining the conclusion of the investigation.

Compliment-Complaint Form (PDF)

 

 Police Patch clr    Williamsburg Police Department
   
425 Armistead Ave.
     Williamsburg, VA 23185
     Phone: (757) 220-2331
     Email: police@williamsburgva.gov
     Emergency:  911