UPDATED July 1, 2020:

Water/Sewer Division

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Office is located at 401 Lafayette Street, Williamsburg, VA 23185
Hours of operation: Monday - Friday 8:00 a.m. until 4:30 p.m. 
Emergency contact outside of regular business hours (757) 220-2331

Current Water & Sewer Fee and Rate 2021 Schedule  

For information regarding Water and Sewer billing.    

 Water LeakWATER & SEWER DIVISION – the City operates and maintains its own water and sewer systems. The infrastructure consists of approximately 50 miles of water and sewer lines and sewage pumping stations. There are hundreds of valves, manholes, and fire hydrants.

We provide water and sewer service to the entire City and water service to parts of York and James City Counties. There are approximately 4,000 water accounts. Residential water accounts are billed quarterly; commercial accounts are monthly.

Sewage treatment is provided by a regional authority known as the Hampton Roads Sanitation District (HRSD).

Residents/Businesses are responsible for maintenance of the water service line between the water meter and the house. Residents/Businesses are also responsible for their sewer laterals and clearing blockages in the entire length of the lateral.

Contact Public Works to report:Flusher Truck

  • Water leaks
  • Sewage backups
  • Water/Sewer rate and fee schedule
  • Taste and odor concerns
  • Damaged water meter

For after-hour water and sewer emergencies call (757) 220-2331



We use water every day without ever thinking twice about the safe, clean supply that flows freely from our faucets here in Hampton Roads. In fact, we often take for granted the fact that whenever we need it, tap water is there for us. However, for some people in our community, losing water service is a reality because a sudden crisis has temporarily left them without the resources to pay their bill. In some cases, these individuals have experienced some type of personal crisis such as death, disability or unemployment. The Help to Others (H2O) program is there to provide relief.

H2O is a community-based program that assists people in crisis through the generosity of donations. Through H2O, families or individuals in danger of losing residential water service because of a family crisis can receive one-time financial assistance to pay their local public utility and/or HRSD bill.  For more information visit the H2O website.